Account and data deletion — Slamkeep
App: Slamkeep. Developer (as shown in the app store): Slamkeep.
This page explains how to delete your Slamkeep account and the data linked to it. The full terms are in the Privacy Policy, sections § 4 and § 7.
Option 1. In the game
- Open Settings → Account.
- Tap "Delete account".
- Type the word УДАЛИТЬ ("delete") and tap "Delete".
The account is frozen at once: you are signed out on every device, friends see you as offline, and messages and friend requests are not delivered to you.
After 7 days the account is deleted for good. Until then it can be restored: sign in (a guest on the same device, an account with email by the code from the letter) and tap "Restore account".
Option 2. By email, if you cannot open the game
Write to support@slamkeep.com with the subject "Account deletion". We reply within 7 days.
- Account with email: send the letter from the address you use to sign in to the game.
- Guest account (no email): include your nickname and UID. The UID is a 10-digit number; the game shows it in the Friends window ("My UID") and below your name in your profile.
On receiving your letter we file the same request as the in-game button: the account is frozen and deleted for good after 7 days. If the account is banned by a moderator, you cannot sign in, so this is the only way to delete it.
There is no web form for deletion: requests are accepted only in the game and by email.
What is deleted
- the account: nickname, email address, UID;
- the profile and progress, the collection;
- the currency and its operation journal, in-game shop purchase receipts;
- the battle pass, quests, achievements;
- the rating, season results and your League places;
- friends and friend requests;
- chat messages, read marks and blocks;
- sessions and sign-in codes;
- consents: acceptance of the Privacy Policy and consent to news by email;
- feedback sent through "Report a problem";
- automatic error reports linked to the account;
- bans.
The email address is also removed from the news mailing list at the email service, before the next mailing.
What is kept and for how long
| Data | Retention |
|---|---|
| Moderation log entries with your UID but without nicknames | Up to 90 days |
| Data in database backups | Up to 14 days |
| Error reports sent without signing in (not linked to the account) | Up to 30 days |
| Anonymous error summaries: error text, stack, number of occurrences, game versions | Longer than 30 days, with no link to you |
| Message copies in reports | With no link to you, until the report is reviewed |
| League results of other players that are already final (their places and the League size do not change) | Kept, with no link to you |
| Server logs: technical error messages that may contain a UID | Up to 14 days (§ 4 of the policy) |
Diagnostic files on the device (the queue of unsent error reports and the log of the last launch) are deleted after sending and together with the game.
Contact
Questions about data deletion: support@slamkeep.com.